If you are not 100% satisfied with your purchase, we are here to help.

• Defective items – if you receive a defective item, please contact us as soon as possible on (02) 8631 3942 to arrange an assessment for a replacement.

• Items with hygienic seals – items with hygienic seals can only be returned if the seal is intact (unless the item itself is defective). These items include CPAP masks, cushions/seals, filters, humidifier chambers and mask parts.

You have seven days to return or exchange an item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If your item satisfies all the conditions, please call us to arrange your refund or exchange before sending the item back to us. We reserve the right to refuse a return if the conditions are not met. 

Please note that ‘change of mind’ does warrant a refund, however a credit note may be issued if conditions of returned item/s are met within returns policy. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $50, you should consider using a trackable shipping service.

To return your product, please contact us for a product return form. Please complete form and email form back to info@platinumsleep.com.au and a note with your contact details to:

Returns Address:

Platinum Sleep and Respiratory Care

Unit 50/9 Salisbury Road

Castle Hill, NSW, 2154

Shipping costs are not refundable.